The Bubbles Crew – Terms & Conditions of Booking
These Terms & Conditions apply to all bookings made with The Bubbles Crew, a trading name of BubblersProductions Ltd (“The Bubbles Crew”, “we”, “us” or “our”).
We have written these Terms & Conditions in plain English wherever possible. If there is anything you do not understand, please contact us before confirming your booking.
By confirming a booking verbally, electronically or in writing, the Client agrees to be legally bound by these Terms & Conditions.
1. Definitions
Client means the individual, company or organisation making the booking.
Booking means any verbal, electronic or written request for entertainment, event planning, production or associated services for a specific date.
Contract means the agreement between The Bubbles Crew and the Client once the booking has been accepted.
2. Booking Confirmation
A booking is confirmed once it has been accepted by both the Client and The Bubbles Crew, whether verbally, electronically or in writing.
Following confirmation, a booking confirmation and invoice will be issued electronically.
The Contract becomes legally binding upon confirmation of the booking.
3. Payment
Unless otherwise agreed in writing, payment is due upon booking.
Additional services or extras added after the initial booking must be paid no later than five (5) working days before the event.
Payments may be made by:
- Bank Transfer (BACS)
- Credit or Debit Card (subject to applicable transaction limits)
Failure to make payment by the due date may result in cancellation of the booking without liability to The Bubbles Crew.
4. Changes to the Booking
Any changes to the booking, including timings, venue, activities or services, must be requested in writing and approved by The Bubbles Crew.
Changes may result in revised pricing.
No changes are guaranteed until confirmed in writing.
5. Cancellations
Cancellation by the Client
If the Client wishes to cancel a booking, written notice must be provided as soon as reasonably possible.
All payments made are non-refundable.
At the sole discretion of The Bubbles Crew, payments may instead be:
- transferred to an alternative event date (subject to availability); or
- converted into a credit note for future services.
Cancellation by The Bubbles Crew
The Bubbles Crew will only cancel a booking where performance becomes impossible due to Force Majeure or other circumstances beyond our reasonable control.
In such circumstances, we will make every reasonable effort to rearrange the booking where possible.
6. Credit Note Policy
Where The Bubbles Crew issues a credit note, it is provided solely as a goodwill gesture or commercial alternative to a refund.
Credit notes:
- are valid only for future bookings with The Bubbles Crew;
- are non-refundable;
- cannot be exchanged for cash or bank transfer;
- have no cash redemption value;
- are issued only to the original Client unless agreed otherwise in writing;
- are valid for twelve (12) months from the date of issue unless otherwise stated;
- may only be used against future bookings at the prices applicable at the time of booking;
- are subject to availability.
Acceptance or use of a credit note constitutes full and final settlement of the original booking or payment.
Where a credit note has been issued, the Client waives any entitlement to a cash refund relating to the original payment.
7. Late Payment
Failure to make payment within the agreed payment terms places the Client in breach of the Contract.
Late payments may incur interest at 1.5% per calendar month together with any reasonable costs incurred recovering outstanding sums.
8. Client Responsibilities
The Client is responsible for ensuring all booking information supplied is accurate.
The Client must notify The Bubbles Crew immediately of any changes including:
- venue;
- timings;
- contact details;
- attendance numbers;
- access arrangements.
The Client is responsible for obtaining any permissions required from the venue.
9. Complaints
Should the Client wish to make a complaint regarding the services provided, this must be submitted in writing within thirty (30) days of the event.
Complaints do not affect the Client’s obligation to pay invoices when due.
10. Changes on the Event Day
Where practical, any unavoidable changes requested on the day of the event must first be agreed with The Bubbles Crew.
Additional charges may apply where extra services or staffing are required.
11. Supervision of Children
The safety of children is our highest priority.
The Bubbles Crew staff are entertainers and event professionals and are not childcare providers.
Children must remain under the supervision of a responsible adult appointed by the Client at all times.
Under no circumstances may a member of The Bubbles Crew be left solely responsible for any child.
12. Force Majeure
Neither party shall be liable for failure to perform its obligations where such failure results from events beyond reasonable control, including but not limited to:
- war;
- terrorism;
- fire;
- flood;
- severe weather;
- civil disorder;
- government restrictions;
- changes in law;
- strikes;
- epidemic or pandemic restrictions;
- illness, injury or death;
- acts of God.
Where a booking cannot proceed because of Force Majeure, payments already made remain non-refundable.
Where reasonably possible, The Bubbles Crew may offer an alternative event date or issue a credit note in accordance with these Terms & Conditions.
13. General
Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision.
If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions shall be governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the English Courts.
